If you have phone service not VOIP and high-speed internet on the same line you need to install filters. They're very important to making sure you get the best possible results from your phone and Internet connection. Install a filter not included in the modem kit on each telephone jack except the jack that goes to the modem. There's an additional fee for this.
Filters are not included in your modem kit. You can purchase them from us or a local electronics store. While you are waiting to get more filters, you may have trouble with your Internet service until all phone equipment is filtered. We recommend that you disconnect any unfiltered devices from the wall jacks until you are able to install the filters.
If you don't have land line phone service with CenturyLink, walk around the house unplug all equipment that is connected to the same line as your Internet.
Disconnect all devices connected to your line, except the modem. Where you decide to place your modem can affect its performance. As with most electronic equipment, pick a place that has good air circulation and that won't get too hot.
If electronic components get excessively hot, they don't typically work well and may break. If your modem doesn't have a power switch, it will automatically turn ON when you plug it to the power cord. If your modem has a power switch, make sure it is in the ON position.
To activate your service, go to a computer that is connected to the modem and open a web browser, such as Internet Explorer, Chrome or Firefox.